🌹 Rose Meow — Return & Refund Policy

🌹 Rose Meow — Return & Refund Policy

Overview

Rose Meow is a small, independent business offering curated, limited, and often made-to-order items. We approach returns with care, fairness, and transparency, balancing customer experience with the realities of small-batch creative work.

By completing a purchase, you agree to the terms outlined below.

Eligible Returns

We accept returns or offer resolutions in the following cases:

  • Item arrived damaged
  • Incorrect item received

To be eligible:

  • You must contact us within 7 days of delivery
  • Photos of the item and original packaging may be required
  • Items must be unused and in original condition

Approved resolutions may include:

  • Replacement
  • Exchange
  • Store credit
  • Refund (based on original payment method)

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Made-to-order, curated or personalized items
  • Bulk orders
  • Items purchased via invoice (unless damaged or incorrect)
  • CBD, hemp-derived, or consumable products (if offered)
  • Items marked Final Sale

These exclusions exist due to customization, hygiene, regulatory, or logistical considerations.

Shipping Costs

  • Original shipping fees are non-refundable unless the error was ours
  • Return shipping costs may be the responsibility of the customer unless otherwise agreed upon in writing

Refund Processing

Approved refunds are issued after returned items are received and inspected.

Refund timing depends on:

  • Payment method used
  • Financial institution processing times

Receipts and confirmation will be provided when refunds are issued.

Exchanges

Exchanges are subject to:

  • Item availability
  • Return eligibility
  • Payment of any price differences or additional shipping costs

Good Faith Resolution

If something feels off or unclear, we encourage you to reach out. We value calm communication and fair outcomes and will do our best to resolve issues thoughtfully.

Questions

For return or refund questions, contact:
rosemariessecretgarden@gmail.com